Across the planet, the Shimano name is synonymous with fishing.
Founded in the early 1920ís by Shozaburo Shimano, Shimano started off
as a company known for precision engineering. Today the company is
regarded as one of the forerunners in product innovation and a leader
in the industry. Shimano prides itself on its ability to design and
produce fishing tackle that features cutting edge technology such as
High Efficiency Gearing (HEG), A-RB and TC4 Construction. With more
than 75 employees in the fishing tackle division in Irvine, California
headquarters, Shimano American Corporation has a national sales force
of 60 of the most seasoned professionals in the industry that have a
passion for fishing. With an eye towards the future, Shimano is heavily
involved in youth development around the country and environmental and
governmental affairs that help protect the land and sea.
Shimano Warranty Information
Shimano warrants to the original purchaser that this product will be free from non-conformities in material or workmanship for the period of one year from the date of purchase. To request repairs (or non-warranty service) send your reel, postage pre-paid, to the Shimano Authorized Warranty Center nearest you. Retailers and wholesale outlets are not required or authorized to perform warranty repairs or exchanges on behalf of Shimano. If sending your reel to Shimano directly, please call for verification on due date as some seasons experience high volume.
All warranty requests must be accompanied by a dated sales receipt, your name, address, telephone number (daytime), email address (optional), and a brief description of the issues related to your warranty request. Ship the nonconforming reel in a disposable container, prepaid and insured, along with a completed copy of Shimano's Repair Request Form
Send Directly to:
Shimano American Corp
Attn: Reel Repair Service
Irvine, CA. 92618
Shimano America will inspect the reel to determine cause of nonconformance
For nonconformance determined to have occurred due to manufacture defect, Shimano will, at the company's discretion, either repair or replace the product at no charge
Damages determined to have occurred due to neglect, accident, or normal wear and tear will, at the company's discretion, be repaired for a specific fee