St. Croix Rod Warranty
St. Croix Rod Warranty Information

St. Croix Rods Warranty

St. Croix Warranty Registration

Silver Star Warranty

The fact that you're reading this probably means you've got a damaged rod. Rest assured that our goal is to get you fishing with it again as soon as possible. Now, if you're convinced that our error led to its demise and you know the warranty has not expired, then our Silver Star Plan is your best solution. Here's how it works.

  1. Write a note explaining the problem. Send the note, a check for $20* and your entire rod to St. Croix. We suggest using our Discount Shipping Program, which is described elsewhere on this page.

  2. If your rod was damaged due to faulty workmanship, then of course we will cover the cost of the repair or replacement during the warranty period.

  3. However, if evidence indicates that the damage is due to an accident, normal wear or neglect, then we'll advise you of the additional cost to repair or replace your rod.

* The $20 s&h charge applies to shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)

GOLD STAR SERVICE PLAN

Ahh..but what if you're not registered as the original owner of the rod. Or your buddy stepped on your rod, or slammed it in a car door, or worse yet, used it to free a snag. No worries. St. Croix's Gold Star Plan eliminates the uncertainty of a dubious warranty claim. Here's what to do.

  1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.

  2. Include a note requesting our Gold Star Service, along with a check for the Gold Star fee. Here are those fees:
    $50 for any rod in these series: TRIUMPH, PREMIER (all series), MOJO (all series), EYECON, PANFISH, RAGE, RIO SANTO, TIDEMASTER, WILD RIVER
    $75 for any rod in these series: AVID (all series), LEGEND (all series), IMPERIAL, BANK ROBBER, HIGH STICK DRIFTER

  3. Upon receipt of your rod, our Service Technician will determine whether to repair or replace your rod. Keep in mind we'll choose to repair it when we can make it perform like new.

  4. That's all there is to it. There's no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)
GOLD STAR + UPGRADE

Understandably, you're feeling pretty badly about your damaged Croix. So why not make the best of a bad situation and treat yourself to that higher-performance model you've been dreaming about? With our Upgrade Plan, you receive a brand new rod with a fresh new warranty. Here's how you do it:

  1. Return your damaged rod to St. Croix. You can use our Discount Shipping Program to save money.

  2. Include a check equal to the Gold Star fee (Either $50 or $75 see above.), plus the cost difference between the price of your new rod and that of your damaged one. It's best to telephone a St. Croix Customer Service Representative at 800-826-7042 (select Service Center), or e-mail at service@stcroixrods.com for assistance in determining the exact price.

  3. That's all there is to it. There's no additional s&h charge for shipments within the continental USA. The s&h charge for shipments to Canada is $30. Contact St. Croix for s&h charges for shipments to Alaska, Hawaii, and all other countries. The s&h charge for international orders must be paid by credit card (VISA, MC, American Express, Discover.)

Shipping and Packaging Instructions:

You must return the entire rod, including broken parts. Include a note with your name, address, and telephone number. Include the appropriate payment for the service plan selected. (Refer to Silver Star, Gold Star, and Gold Star+Upgrade Plans at the top of this page.) Disposable shipping containers are preferred by us.

RETURN RODS TO:
  • Attention: Service Department
  • St. Croix Rods
  • 856 4th Avenue
  • NorthPark Falls, Wisconsin 54552
Phone: 715-762-3226 or 1-800-826-7042
Fax: 715-762-3293

To save freight costs, Canadian Customers may ship rods to the address below. Please place all paperwork inside the shipping carton because customs officials will remove paperwork on the outside of the carton.

  • St. Croix Rods
  • c/o FedEx Trade Networks
  • 7075 Ordan Drive
  • Mississauga, Ontario L5T 1K6 Canad.

St. Croix Warranty Classification

LIFETIME WARRANTY

  • LegendXtreme Rods
  • Legend Elite Rods
  • Legend Ultra Rods
  • Legend Tournament Rods
  • Legend Surf
  • Legend Salt
  • Legend Elite Fly
  • Bank Robber Fly
  • High Stick Drifter Fly
  • Avid Series Rods
  • Avid Pearl Rods
  • Avid Series Inshore Rods
  • Avid Series Surf Rods
  • Imperial Rods
  • Legend Fly Reels
  • SCV, SCIV, SCIII Rod Blanks

5-YEAR WARRANTY

  • Triumph Rods
  • Eyecon Rods
  • Mojo Bass Rods
  • Mojo Surf Rods
  • Mojo Inshore Rods
  • Premier Rods
  • Rage Rods
  • Panfish Series Rods
  • Wild River Rods
  • Tidemaster Rods
  • St. Croix Rio Santo Rods
  • SCII, SCIIW, SCI, E-Glass Rod Blanks
  • Note: 2005 and prior years offered a 2-year warranty.

1-YEAR WARRANTY

  • Avid Series Spinning & Casting Reels
  • Premier Spinning & Fly Reels
  • Legend Ice Rods
  • Premier Ice Rods