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Customer Service
Gary Dobyns believes
that if fishermen trust his company to provide the best rods on the market, then
they expect the best performance from those rods for many years to come. His
old-school attitude about warranties is reflected in our warranty policy below.
We certainly hope you will never need to take us up on our warranty but things
happen and if you ever need to file a warranty claim with us, you can expect the
best customer service in the industry!
Dobyns Rods Limited Lifetime Warranty
Thank You for purchasing your new Dobyns Rod! You'll be pleased
to know that Dobyns Rods are covered by a Limited Lifetime Warranty against
defects in materials and workmanship for the lifetime of the original owner.
Please present your sales receipt or proof of purchase when making your warranty
claim. Ship the complete damaged rod in a disposable container, prepaid and
insured, directly to:
Dobyns Rods
1282 Stabler Lane, Ste. 630
Yuba City, CA.
95993
Please include a brief message explaining the problem with the
rod, your return address, daytime phone number and a check or money order in the
amount of $20 to cover return shipping and handling. If the return shipping
destination is other than the United States or Canada, the actual return
shipping cost will be assessed.
If the problem is due to a defect in materials or workmanship,
the rod will be repaired or replaced as quickly as possible. If the problem is
due to an unfortunate accident, misuse, alteration or normal wear and tear, we
will advise you of the cost of the repair or replacement and await your approval
prior to proceeding. Should we decide to replace the rod but no longer offer
that model, we will replace it with the closest comparable model from our
current product line.
This warranty is limited to the repair or replacement of the
rod and does not cover consequential damages due to the failure of the rod
unless they are specifically included under various state laws.
Warranty Claim Form
Have you ever heard of a fisherman returning a rod for warranty
and it just disappears? Several months pass, and the angler is frustrated by
the rod company's ineffective efforts to find the broken rod. It happens.
At Dobyns Rods, they want to make sure your rod is properly
handled and in the quickest time frame possible. No disappearing rods here! If
you mail your rod directly to us, or if you go through one of our dealers, this
Warranty Claim Form is your ticket to the fastest service possible. Please
take a moment to download and complete it before returning the damaged rod. It
provides us with important information, including the best way to contact you as
well as the correct address for returning your repaired rod or its replacement.
You don't HAVE to use this form. We're just offering it to protect your
experience with our company so please include it with your damaged rod. Thank
you.
Click Here to
Print Warranty Claim Form
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